Last Updated: 27/07/1994

Thank you for shopping at Bluedi.gr. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a straightforward return policy to ensure a hassle-free return process. Please read the following guidelines carefully to understand our return procedures.

1. Eligibility for Returns

1.1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at [email protected] or call us at +30 697 320 0107. We will guide you through the return process and arrange for a replacement or refund.

1.2. Wrong Item Delivered: If you receive an incorrect item, kindly notify us within [number of days] days of receipt. We will provide you with instructions on returning the item and will either send you the correct product or issue a refund, based on your preference.

1.3. Change of Mind: If you simply change your mind about your purchase, you may return the item(s) within [number of days] days of receipt, provided that the product is unused, in its original condition, and with all original tags and packaging intact.

2. Items Excluded from Returns

Please note that the following items are not eligible for returns unless they arrive damaged or defective:

• Personalized or custom-made products.
• Perishable goods, such as food, flowers, or magazines.
• Downloadable software or digital products.
• Products with hygiene or health-related concerns (e.g., cosmetics, intimate apparel) unless unopened and unused.

3. Return Procedure

3.1. Contact Us: To initiate a return, please contact our customer support team via email at [email protected] or call us at +30 697 320 0107. Provide the following information:

• Your order number.
• Reason for the return.
• If applicable, photos of the defective or damaged product.

3.2. Return Authorization: Once we receive your return request, we will review it and provide you with a return authorization number (RA#) and any specific instructions for the return.

3.3. Packaging: Please ensure that the item is securely packaged to prevent damage during transit.

3.4. Return Shipping: You are responsible for the return shipping costs unless the return is due to a defective or damaged product or a wrong item delivered. We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refunds and Processing

4.1. Refund Method: Refunds will be processed using the same payment method used for the original purchase. Please allow [number of days] days for the refund to be reflected in your account after we receive the returned item.

4.2. Partial Refunds: In some cases, partial refunds may be issued if the returned item is not in its original condition or missing parts, or if the return is initiated beyond the eligible return period.

5. Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return, please contact us at:

• Email: [email protected]
• Phone: +30 697 320 0107
• Location: Athens, Greece